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Refund Policy

Last updated 4 September 2026

A licence is digital software delivered instantly, so this policy is written to be specific about what is and is not refundable rather than leaving it to a case-by-case argument.

1. The 7-day activation window

If the extension does not work on your machine, you may request a full refund within 7 days of receiving your licence key, provided you have raised the problem with us and given us a reasonable chance to fix it.

“Does not work” means, for example: the licence will not activate, the extension fails to load, or the automation does not run at all on a supported store. It does not mean you did not win a particular drop — see section 3.

2. What we will do before refunding

Most reported failures are a configuration issue we can resolve in a few minutes — a payment mode that needs setting up, a browser profile that is not logged in, an ad-blocker interfering. So the sequence is:

  1. You email us describing the problem, with your licence key and what you see.
  2. We respond within 3 working days and try to fix it with you.
  3. If it cannot be made to work on your setup within the 7-day window, we refund in full.

3. What is not refundable

Being direct about this is fairer than surprising you later. A licence is not refundable because:

  • You did not get the product. The extension speeds up your checkout; it cannot create stock or guarantee you beat everyone else. This is stated on the home page, in the FAQ and in the Terms before you buy.
  • A retailer cancelled your order after it was placed, or restricted your account.
  • A retailer changed their website and support for that store is temporarily broken while we ship an update.
  • You changed your mind after the 7-day window, or simply stopped using it.
  • Your licence was revoked for a breach of the Terms — for example sharing or reselling your key.
  • You bought the wrong thing but the software works as described.
Please read this before buying

If your reason for buying is “this will get me the product”, the honest answer is that no tool can promise that, and a refund on those grounds is not available. Buy it because it removes the manual delay from checkout. If that is not worth it to you, do not buy it — that is a much better outcome for both of us than a refund dispute afterwards.

4. Device changes and transfers

A licence binds to one device. If you change or reformat your computer, you do not need a refund or a new licence — email us and we will release the key so you can activate it on the new machine. There is no charge for this.

5. If we discontinue the product

If we stop operating the licence server or discontinue the extension during a paid licence period, we will refund the unused portion of your licence on a pro-rata basis, without you having to ask.

6. How to request a refund

Email rotaralabs@gmail.com with:

  • Your licence key
  • The date and method of purchase
  • What went wrong, and what you have already tried

You can also reach us on WhatsApp at 8851073055, but please email as well so there is a written record.

7. How refunds are paid

Approved refunds are returned by the same method you paid with. We initiate the refund within 5 working days of approval. How long it then takes to appear depends on your bank or payment provider — typically 5 to 10 working days for cards and UPI.

The licence key is deactivated when a refund is issued.

8. Your statutory rights

Nothing in this policy limits rights you have under the Consumer Protection Act, 2019 or other applicable Indian law. If you believe the product was misrepresented to you, tell us — we would rather resolve it directly.

9. Contact

Email
rotaralabs@gmail.com
WhatsApp
8851073055
Operator
Rotara Labs, Delhi, India
Response time
Within 3 working days